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Common Questions
Quick answers before you dig into the docs.
What counts as an order?
Any completed transaction synced to your ledger. Drafts and abandoned carts are excluded from your usage count.
How does historical sync work?
Select a date range in your sync settings to backfill past data. LedgerPort processes orders in batches to avoid rate limits on your accounting platform.
Can I re-sync data safely?
Yes. LedgerPort is idempotent — re-syncing the same order will never create duplicates. We match on order ID and transaction reference before writing.
Which accounting systems do you support?
QuickBooks Online is fully supported today. Xero, QuickBooks Desktop, NetSuite, and Sage are coming soon.
Why did a sync fail?
Check the audit log for the specific error. Common causes: missing SKU mappings, closed accounting periods, or temporary API rate limits. See Troubleshooting.
How does multi-store mapping work?
Each store has independent mappings but shares your login and billing. Data never bleeds between stores. See Advanced Config.
Still need help?
Can’t find what you’re looking for? Our support team is here to help you get unstuck. We typically respond within 2 hours during business hours.
